Newsletters

Newsletter Volume 1

Issue 1: Post Pandemic

Issue 2: No Excuses

Issue 3: Opportunity

Issue 4: WFH

Issue 5: AI

Issue 6: Values Led

Issue 7: Into 2022

Issue 8: New Ways

Issue 9: Digitalisations

Issue 10: Diversity

Issue 11: Women

Issue 12: AI on Brands

Newsletter Volume 2

Issue 1: Digital Transformation

Issue 2: Supply Chains

Issue 3: CX Online

Issue 4: Leadership

Issue 5: Metaverse

Issue 6: CX Support

Issue 7: Employees

Issue 8: Into 2023

Issue 9: CX Top Down

Issue 10: VoC

Issue 11: CX Imperative

Issue 12: AI Confession

Newsletter Volume 3

Issue 1: SeasonalCX

Issue 2: Waste

Issue 3: Measurement

Issue 4: Employee – Customer

Issue 5: Gender Equality

Issue 6: AI

Issue 7: Global Care

Issue 8: Custobot

Issue 9: Contact Centres

Issue 10: SME CX

Issue 11: Nature-Nurture

Issue 12: Policy and People

Newsletter Volume 4

Issue 1: Processes and Places

Issue 2: Products and Services

Issue 3: VoC2

Issue 4: CX Evolves

Issue 5: Can AI

Issue 6: Looking Ahead

Issue 7: Employee

Issue 8: Challenge 2025

Issue 9: B2B

Issue 10: Gen Z in the Workplace

Issue 11: China + Special Report

Issue 12: AI on CX

Newsletter Volume 5

Issue 1: AI

Issue 2: Introduction and Farewell

Issue 3: Buzz

Issue 3: Buzz 2

Issue 4: Buzz 3