EEI Assessments
Measure. Understand. Improve.
Internationally benchmarked assessments for Customer Experience, Employee Experience, and Patient Experience — powered by AI insights to drive measurable improvement.
Choose Your Assessment
Three assessment types, four levels of insight. Select your experience domain to see the options.
Customer Experience Assessment (CEI)
Evaluate your organisation’s customer experience maturity across the ICXI framework and receive actionable intelligence to drive improvement.
Employee Experience Assessment (EEI)
Assess employee experience across engagement, enablement, environment, and wellbeing dimensions with structured, evidence-based methodology.
Patient Experience Assessment (HEI)
Systematically evaluate patient experience across clinical and non-clinical dimensions, going beyond traditional patient satisfaction surveys.
What’s Included
Every EEI Assessment level builds on the one before, giving you progressively deeper insight.
The EEI Annual Awards
Level 4 assessment clients receive automatic entry into the EEI Annual Awards — an internationally recognised programme celebrating organisations that demonstrate outstanding commitment to experience excellence. Awards are presented across Customer, Employee, and Patient Experience categories, providing powerful external recognition of your organisation’s achievements.